Click on each day below to see what we have in store

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08:45 - 09:00

Welcome of the day

We'll open each day of the conference with an overview of the day ahead, what you can expect from sessions, and reflections from the previous day.

Who is this session for? All Healthwatch Staff

09:00 - 10:00

Harnessing best practice and sustainability of the local Healthwatch network

The Quality Framework provides you with the key ingredients needed to run an effective local Healthwatch. It has been designed, with local Healthwatch, to help you understand where your work is currently effective and where there can be improvements.  

The session will cover the background to the Quality Framework, explore the benefits of it for your local Healthwatch, cover learning from those already using it and discuss the support available for you to complete your own Quality Framework self-assessment.  

Who is this session for? Lead officers, Board members and Local Healthwatch host organisations

10:00 - 10:15


10:15 - 11:15

Social care reform: The role of Healthwatch

What will happen to social care in the next 12 months? Join our panel of experts to hear their thoughts on the changes needed to resource and reform the way social care is delivered and how local Healthwatch can be part of making change happen.

Panel: Clenton Farquharson MBE, Chair of Think Local Act Personal (TLAP) Board; Caroline Abrahams, Charity Director, Age UK; Glen Garrod, President of the Association of Directors of Adult Social Services; David Pearson CBE, Chair, Social Care Sector COVID-19 Support Taskforce

Who is this session for? All Healthwatch Staff

11:15 - 11:30


11:30 - 12:30

Working together: The Care Quality Commission and Healthwatch

This workshop will explore collaboration working between the CQC and local Healthwatch with speaker, Ian Trenholm, Chief Executive of the Care Quality Commission. Aim of the session: CQC has delivered a number of regional engagement pilot projects with Healthwatch in response to reflections from local Healthwatch that it would be good to work in this way. It is understood that the network has the expertise and relationships in their local area to engage people locally and to gather rich and robust insight, particularly from those whose voices are seldom heard. 

This session will reflect on those pilots and look ahead to future opportunities to work in this way with the CQC, a key partner organisation for the Healthwatch Network.     

Note for attendees: please note that this session will only be half an hour, not the full hour, and will be from midday to 12.30pm

Who is this session for? Healthwatch leaders, engagement leads and staff involved in new business leads

12:30 - 13:30


13:30 - 14:30

How to make change & influence people

The session will help Healthwatch leaders gain further insight into best practice for stakeholder engagement and influencing in the private, public and voluntary sector. It will also enable attendees to hear perspectives from external experts on how Healthwatch can maximise its voice and influence in a crowded market.

By the end of the sesison, attendees:
  • will have gained further insight into best practice, tools and techniques for influence and stakeholder engagement across sectors
  • will have developed their understanding of how Healthwatch can make sure it is connected to and heard by stakeholders in each sector
  • will be able to share and learn from examples of how Healthwatch have achieved influence and change at the local level

Who is this session for? Chief Executive and board members who are involved in external representation and influencing activities

14:30 - 14:45


14:45 - 16:00

Healthwatch Network Awards of Achievement 2020

Join us for the Healthwatch Network Awards of Achievement 2020, where we announce the winners of this year's categories: The impact our team makes, The impact we make with partners and Celebrating our volunteer team.

Who is this session for? All Healthwatch Staff

16:15 - 17:15

Awards Ceremony After Party

It's time to celebrate! To end the day, this session will be an informal social, grab a drink and join us for the fun!

Who is this session for? All Healthwatch Staff



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