Terms of Website Use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website https://registration.livegroup.co.uk (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

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Information about us

https://registration.livegroup.co.uk is a site operated by The Live Group (“we”). We are registered in England and Wales under company number 3847218. Our main trading address is Unit 9, Princess Mews, Horace Road, Kingston Upon Thames, Surrey, KT1 2SZ. Our VAT number is 834 8687 80.

We are a limited company.

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Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When using our site, you must comply with the provisions of our acceptable use policy.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them

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Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

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Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

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Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

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Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

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Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

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Transactions concluded through our site

Contracts for the supply of services formed through our site or as a result of visits made by you are governed by our terms and conditions of supply.

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Uploading material to our site

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy .

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Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

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Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

If you wish to make any use of material on our site other than that set out above, please address your request to rob.stanbridge@livegroup.co.uk

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Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

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Trade marks

GreenGageLive and Live Group are registered trade marks of The Live Group.

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Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site

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Your concerns

If you have any concerns about material which appears on our site, please contact ggsupport@livegroup.co.uk

Thank you for visiting our site.


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Privacy Policy

Live Group ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Live Group. Our main trading address is Unit 9, Princess Mews, Horace Road, Kingston Upon Thames, Surrey, KT1 2SZ.

Our nominated representative for the purpose of the Act is The IT Manager.

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Information we may collect from you

We may collect and process the following data about you:

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IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

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Cookies we use: Anonymous analytics, session, polling questions, social media and eCommerce cookies

Every time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. These cookies can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies, and if you don't, we generate new ones. This allows us to track how many individual unique users we have, and how often they visit the site. These cookies cannot be used to identify individuals; they are used for statistical purposes only.

Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics uses only first-party cookies. This means that all cookies set by Google Analytics for the domain send data only to the servers for that domain. This effectively means that the data cannot be altered or retrieved by any service on another domain. These cookies have separate expiration dates, with one lasting for 2 years.

We occasionally use strictly necessary and functional eCommerce cookies across our registration websites. These consist of “strictly necessary” session cookies that place a temporary file on your browser which is erased when the webpage is closed and “functional” persistent cookies which are used to recognise users logged in to the system. Similar cookies are also placed by our third party payment gateway, Sagepay. We use an ASP.NET session identifier which is a temporary cookie used only when browsing the website, when you logout or close your browser they will expire. If we use polls, these set a cookie to remember your vote. These cookies would last for a maximum of two months. Finally, our website also loads social media cookies associated with our Twitter feed and hashtags which end when you close the browser.

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How to turn off cookies

Please use the following links below to disable cookies on your particular browser:

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Where we store your personal data

The data that we collect from you will be stored on secure servers within the European Economic Area ("EEA").

Should the event or service for which you are registering be taking place outside of the EEA your data may be transferred to a destination outside the EEA. It may also be processed by staff operating outside the EEA who maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Our webservers are protected by an SSL Extended Validation certificate from VeriSign. This offers 40-256 bit encryption. They are behind a Cisco Pix firewall.

Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

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Uses made of the information

We use information held about you in the following ways:

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties (Third parties are companies outside The Live Group, Government and the Public Sector) to use your data, we (or they) will contact you by electronic means only if you have consented to this.

We may also use your data, or permit selected third parties (Third parties are companies outside The Live Group, Government and the Public Sector) to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.

If we intend to use your details to pass to third parties (Third parties are companies outside The Live Group, Government and the Public Sector) for marketing purposes, we will ask for your consent during the registration process. If we do not ask you for your consent we will not pass your details to any third party.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

You agree that we may contact you to participate in anonymous polls and that such information may be shared with third parties.

You agree that we may use your personal data to invite you to other events arranged for civil service departments or inform you about their goods and services.

You agree that you consent to your anonymous personal data being used for research data.

You agree that other members of the Greengage Service may contact you directly by email to discuss or share views and opinions and arrange meetings at events organised by Live Group.

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Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985 as amended.

We may disclose your personal information to third parties:

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Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at ggsupport@livegroup.co.uk

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

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Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

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Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

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Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to ggsupport@livegroup.co.uk


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Acceptance of Greengage Rules

These rules (Rules) set out the terms for use of the Greengage Bulletin interactive services which includes business related (chat rooms, bulletin board, participating links) (the Greengage Service), which apply to all users. Any submission of material by you to the Greengage Service means that you accept, and agree to abide by, all the terms and conditions of these Rules.

The Rules supplement our terms of website use and our privacy policy.

Greengage is a site operated by The Live Group. We are registered in England and Wales under company number 3847218. Our main trading address is Unit 9, Princess Mews, Horace Road, Kingston Upon Thames, Surrey, KT1 2SZ. Our VAT number is 834 8687 80.

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Moderation

The Greengage Service is fully moderated. Every contribution submitted to the Greengage Service (Contribution) will be checked by us for compliance with our content standards (Content Standards) as soon as reasonably practicable after it is published. We will try to publish as many Contributions as we can but we cannot guarantee that all Contributions will be published. We also cannot guarantee how quickly Contributions will be posted on the Greengage Service as this will depend on other editorial commitments.

Although the Greengage Service is fully moderated, we are under no obligation to you or any other person to oversee, monitor or moderate the Greengage Service or any other service we provide on our site and we may stop moderating the Greengage Service at any time. We reserve the right to remove, or to disable access to, any Contribution which we deem to be potentially defamatory of any person or which we deem unlawful or in violation of any third party rights. We expressly exclude our liability for any loss or damage arising from the use of the Greengage Service by any person in contravention of these Rules.

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Use of the Greengage Service by minors

The use of the Greengage Service by a minor is prohibited and only persons over 18 years may use the site. We advise parents who permit their children to use the Greengage Service despite this prohibition that it is important that they communicate with their children about their safety online. Minors who are using the Greengage Service should be made aware of the potential risks to them and of their obligation to comply with these Rules when using the Greengage Service.

We will do our best to assess any possible risks to minors from third parties when they use the Greengage Service, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks.

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Submission of Contributions

To add a Contribution to a discussion, please

There is no limit to the length of a Contribution.

A new thread for discussion can only be added by the administrator.

Before making a Contribution you must register with the Greengage Service by completing the registration form. Your name, your position, the name of your company and location will appear as part of your Contribution when published.

To enable us to publish comments from as many different people as possible, please refrain from posting multiple Contributions. Multiple Contributions may discourage others who might otherwise wish to take part.

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Content standards

These Content Standards apply to each part of a Contribution as well as to its whole. The Content Standards must be complied with in spirit as well as to the letter. The Live Group will determine, in its discretion, whether a Contribution breaches the Content Standards.

A Contribution must:

A Contribution must not:

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Copyright

By submitting a Contribution to the Greengage Service, you agree to grant The Live Group a non-exclusive licence to use that Contribution. Although you will still own the copyright in your Contribution, The Live Group will have the right to freely use, edit, alter, reproduce, publish and/or distribute the material contained in your Contribution. This licence will be free of charge, perpetual and capable of sub-licence. The Live Group may exercise all copyright and publicity rights in the material contained in your Contribution in all jurisdictions, to their full extent and for the full period for which any such rights exist in that material.

Please also note that, in accordance with the Content Standards, you must ensure that your Contribution does not infringe any copyright, database right or trade mark of any other person. By submitting your Contribution to the Greengage Service, you are warranting that you have the right to grant The Live Group the non-exclusive copyright licence described above.

If you are not in a position to grant such a licence to The Live Group please do not submit the Contribution to the Greengage Service.

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Breach of these Rules

When we consider that a breach of the Content Standards has occurred, we may at our discretion take such action as we deem appropriate. Failure to comply with these Rules constitutes a material breach of the terms of use on which you are permitted to use the Greengage Service, and may result in our taking all or any of the following actions:

We exclude our liability for all action we may take in response to breaches of these Rules. The actions described above are not limited, and we may take any other action we reasonably deem appropriate.

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Complaints

If you wish to complain about any Contribution posted to the Greengage Service, please contact us at ggsupport@livegroup.co.uk. We will then review the Contribution and decide whether it complies with our Content Standards. We will deal with any Contribution which, in our opinion, violates our Content Standards as described above (see section "Breach of these Rules"). We will inform you of the outcome of our review within a reasonable time of receiving your complaint.

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Changes to these Rules

We may revise these Rules at any time. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.


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Acceptable Use Policy

This acceptable use policy sets out the terms between you and us under which you may access our website https://registration.livegroup.co.uk (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.

https://registration.livegroup.co.uk is a site operated by The Live Group (“we”). We are registered in England and Wales under company number 3847218. Our main trading address is Unit 9, Princess Mews, Horace Road, Kingston Upon Thames, Surrey, KT1 2SZ. Our VAT number is 834 8687 80.

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Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

You also agree:

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Interactive services

We may from time to time provide interactive services on our site, including, without limitation:

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is prohibited. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

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Content standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

Contributions must not:

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Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

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Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.


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Website Terms and Conditions of Supply

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the Services (Services) listed on our website https://registration.livegroup.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any Services from our site. You should understand that by ordering any of our Services, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Services from our site.

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1. Information about us

1.1 https://registration.livegroup.co.uk is a site operated by The Live Group (we). We are registered in England and Wales under company number 3847218. Our main trading address is Unit 9, Princess Mews, Horace Road, Kingston Upon Thames, Surrey, KT1 2SZ. Our VAT number is 834 8687 80

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2. Service availability

Our site is only intended for use by people resident in the United Kingdom and Europe (‘Serviced Countries’). We do not accept orders from individuals outside those countries. Some restrictions are placed on the extent to which we accept orders from specific countries. These restrictions can be found by contacting us at ggsupport@livegroup.co.uk.

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3. Your status

By placing an order through our site, you warrant that:

4. How the contract is formed between you and us

4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Service has been ordered (the Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation.

4.2 The Contract will relate only to those Services whose order we have confirmed in the Order Confirmation. We will not be obliged to supply any other Services which may have been part of your order until the order of such Services has been confirmed in a separate Order Confirmation.

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5. Our status

5.1 Please note that in some cases, we accept orders as agents on behalf of third party sellers. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction.

5.2 We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that Services you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller.

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6. Consumer rights

6.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you ordered the Services. In this case, you will receive a full refund of the price paid for the Services in accordance with our refunds policy (set out in clause 10 below).

6.2 To cancel a Contract, you must inform us in writing.

6.3 Details of this statutory right, and an explanation of how to exercise it, are provided in the Order Confirmation. This provision does not affect your statutory rights.

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7. Availability

Your order will be fulfilled on the date set out in the Order Confirmation or, if no date is specified, then within a reasonable time of the date of the Order Confirmation, unless there are exceptional circumstances.

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8. Price and payment

8.1 The price of any Services will be as quoted on our site from time to time, except in cases of obvious error.

8.2 These prices include VAT.

8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Order Confirmation.

8.4 Our site contains a large number of Services and it is always possible that, despite our best efforts, some of the Services listed on our site may be incorrectly priced. We will normally verify prices as part of our Order procedures so that, where a Service's correct price is less than our stated price, we will charge the lower amount when you order the Service. If a Service's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before providing the Service, or reject your order and notify you of such rejection.

8.5 We are under no obligation to provide the Service to you at the incorrect (lower) price, even after we have sent you a Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

8.6 Payment for all Services must be by credit or debit card unless otherwise agreed. We accept payment with Visa, MasterCard and Visa Delta. We will not charge your credit or debit card until we despatch your order.

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9.0 Our refunds policy

9.1 When you cancel a service with us:

9.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

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10. Our liability

10.1 We warrant to you that any of the Services purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which Services of the kind are commonly supplied.

10.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Services you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

10.3 This does not include or limit in any way our liability:

10.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:

provided that this clause 10.4 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 10.1 or clause 10.2 or any other claims for direct financial loss that are not excluded by any of categories (a) to (g) inclusive of this clause 10.4.

10.5 Where you buy any Service from a third party seller through our site, the seller's individual liability will be set out in the seller's terms and conditions.

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11. Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

12. Notices

All notices given by you to us must be given to Live Group at ggsupport@livegroup.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

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13. Transfer of rights and obligations

13.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

13.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

13.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

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14. Events outside our control

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

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15. Waiver

15.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

15.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

16. Severability

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

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17.Entire agreement

17.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

17.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

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18. Our right to vary these terms and conditions

18.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

18.2 You will be subject to the policies and terms and conditions in force at the time that you order Services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Services).

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19. Law and jurisdiction

Contracts for the purchase of Services through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.


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