Click on each day below to see what we have in store

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08:45 - 09:00

Welcome of the day

We'll open each day of the conference with an overview of the day ahead, what you can expect from sessions, and reflections from the previous day.

Who is this session for? All Healthwatch Staff

09:00 - 10:00

CRM: Supporting your impact

Do you use the CiviCRM? Come along to our drop-in clinic, delivered by Michael Samuel, CRM Lead for Healthwatch England where we will help with specific areas of the CRM system that you'd like to know more about, from managing reports to adding in contacts and setting up events to delivered by your Healthwatch, we’re there to help you get the most out of the system.

Who is this session for? Healthwatch staff and volunteers who use CiviCRM

10:00 - 10:15


10:15 - 11:15

COVID-19: Health inequalities

Tune in to our panel discussion, which will shine a light on healthcare inequalities during the COVID-19 pandemic. We'll focus on current learning, what changes need to be made, and the Healthwatch network's role in tackling these issues.

Panellists include: Joan Saddler OBE, Associate Director of Patients and Communities at NHS Confederation; Dr Jenny Harries OBE, Deputy Chief Medical Officer for England; Jagtar Singh OBE, Chair of Coventry and Warwickshire Partnership NHS Trust; Caroline Waters OBE (Interim Chair) Equalities & Human Rights Commission, and Anna Severwright, Convenor, Social Care Future

Who is this session for? All Healthwatch Staff

11:15 - 11:30


11:30 - 12:30

Volunteering in 2020

Carlton Jones, Head of Volunteer Operations, British Red Cross and Alvin Kinch, Volunteering and Regional Network Manager, Healthwatch England, discuss volunteering in 2020 through the focus of the British Red Cross volunteering programme. Hear about the British Red Cross volunteering programme, the experiences of volunteers and volunteer managers, the impact of COVID - 19 on volunteering, learning from the past few months that Healthwatch volunteering managers can take away as well as some key points about the future of volunteering. As part of the session, there will also be a Q&A segment. This is for Healthwatch staff who manage volunteers as well as volunteers who are interested in hearing about the work of the British Red Cross.

Who is this session for? Volunteer Managers, Coordinators, Officers and other staff involved in supporting and supervising volunteers

12:30 - 13:30


13:30 - 14:30

Identifying outcomes, talking impact

Healthwatch achieve many positive changes for people using services, but too often these are not fully recognised. By using the Theory of Change to identify our true outcomes, we can discover new ways to articulate our impact and grab the attention of stakeholders. This session will help you improve your approach to reporting impact. We'll also look at:

  • What is a Theory of Change and why do one?
  • Setting priorities
  • Identifying outcomes
  • How assumptions might influence your activities

Who is this session for? Healthwatch Board Members

14:30 - 14:45


14:45 - 16:00

The Missing Link: Campaigning on a Regional Level

Join Chris Gorman, Campaigns and Regional (Central) Manager, and Tima Moledina, Communications Manager, Healthwatch England, for this workshop which will explore how local Healthwatch can come together and campaign across Sustainability and Transformation Partnership/Integrated Care System footprints. 

With CCGs merging and the rise of STPs/ICAs and primary care networks, decision-making is increasingly happening at a regional level. The communications landscape is also changing with fewer radio, TV and newspaper organisations often serving larger geographical areas.  In this changing world, how can local Healthwatch work effectively together to identify issues affection people on a regional basis, gather the evidence needed and ensure that people’s voices will be heard?  We will explore the opportunities, tactics and approach that local Healthwatch could take at regional level to effectively campaign for services that work for people - drawing on experiences like the Long Term Plan engagement work. This is new thinking for Healthwatch so will involve the presenters aiming to gather invaluable views, ideas and experiences from network colleagues. We are keen to hear the experiences and contributions of attendees. 

Who is this session for? Lead officers or communications staff with an interest in campaigns and changes taking place at STP/ICS system levels.

16:15 - 17:15

Engagement with young people and their mental health during the Covid-19 pandemic

The COVID-19 pandemic has changed the way engagement can be delivered now and possibly in the future. In this session we look at this issue and its impact on the mental health of young people during this session. We'll explore learning from organisations who work with young people and hear from Healthwatch Darlington and their experience in this area, to help you better understand youth mental health and engagement

Who is this session for? Healthwatch staff interested in how to engage young people about their mental health during the COVID-19 pandemic



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