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Frequently Asked Questions

Feel free to get in touch if you can’t find the answer to your question here

1. What if I have forgotten my password, cannot find it, or would like to update it?

You will find your password in your invitation email. If you are unable to locate your password, please click log in or register in the top right-hand corner of the website and then click "Forgotten password" on the next page. You will receive an email with a link to reset your password.

2. Will I still be able to view the webinar after the event if I am unable to attend on the day?

The full webinar will be available to view after the event.

3. Will I be able to ask questions and communicate with the speakers?

The live sessions are designed to be interactive and engaging and will allow for plenty of opportunities to interact with the speakers, take part in polling activities and submit your questions during the sessions.

4. How do I access the virtual event?

On the day of the event, log in and select the ‘Watch live’ tab. The stream will start 30 minutes before the first session.

5. How do I test my connection?

For the best viewing experience, we would recommend using headphones and watching over a stable internet connection. For details on technical support, please read our guide.

6. Where can I see the event agenda?

The full agenda can be viewed on the agenda page. You can build a personal event schedule for each day by clicking on the star icon next to each session.

7. How are we aiming to create an inclusive environment at THIS Space?

At THIS Space we aim to be a friendly, safe and inclusive environment for everyone.

Like our work, our events are defined by a highly inclusive approach that combines academic rigour with the real concerns of patients and staff. We’re open, transparent, and we do not shy away from difficult subjects. To create this environment we have developed a set of considerations to guide us through all aspects of the design and delivery of THIS Space:

  • Content and speaker selection representing a range of views and perspectives
  • Inclusive session formats in line with our Patients Included statement
  • Open to all participants, we will reach out to and invite diverse audiences across gender/ethnicity/level of seniority/lived experience balanced
  • Implementing our code of conduct throughout the live event programme
We believe these considerations help to ensure diversity and inclusion remains at the forefront of THIS Space. Read more about this, our code of conduct and Patients Included here.

THIS Space values the participation of all our speakers and attendees and we want you to enjoy the event.

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