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1. What if I have forgotten my password, cannot find it, or would like to update it?
If you are unable to locate your password, please click "Log in | register" in the top right-hand corner of the website and then click "Forgotten password" on the next page. You will receive an email with a link to reset your password.
2. What should I do if the page is not responding when I try to login?
If you are currently using Internet Explorer, please try to log in from Microsoft Edge or Google Chrome. If you continue to have problems logging in or are already using one of the suggested browsers, please email the team.
3. How do I change/upgrade my attendee type?
Please email the events team here to request for your attendee type to be changed/upgraded. We will then assist you with an additional payments.
4. Will I still be able to view the webinar after the event if I am unable to attend on the day?
The full webinar will be available to view after the event if you have purchased the Gold or Silver tickets. Should you wish to upgrade your ticket, please email us here. Please note that an additional cost will apply.
5. Will I be able to ask questions and communicate with the speakers?
The live sessions are designed to be interactive and engaging and will allow for plenty of opportunities to interact with the speakers, take part in polling activities and submit your questions during the sessions.
6. How do I access the virtual event?
On the day of the event, log in and select the ‘Watch live’ tab. The stream will start 30 minutes before the first session.
7. How do I test my connection?
We recommend that you use wired headphones for the best viewing experience and have a stable connection. For further details, please read the technical support guide.
8. What if I want to share this event with others?
If you would like to nominate someone else to attend, please ask them to start registration here.
9. Where can I see the event agenda?
Please log in to view the full agenda on the agenda page. You can build a personal event schedule for each day by clicking on the star icon next to each session.
10. How do I get involved in the Meet your peers networking page?
Make sure to opt in by ticking the relevant box during registration to appear on the Meet your peers page. You will also have the opportunity to add a mini bio and photo during registration. Click here to access the Meet your peers page once logged in. Once on the page you can use the chat bubble on people’s profile images to initiate instant chats if they’re online. If you’re looking for someone from a specific company, or with a particular job title, you can use the search bar to bring up attendees that match your criteria.
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