Frequently Asked Questions
Feel free to get in touch if your answer isn't here
1. What is the charge code for attending the One-SaT Learning Day?
Time-only charge codes for the day are:-
- UK - I-66776551
- FSO - I-66776545
2. What if I have forgotten my password, cannot find it, or would like to update it?
If you are unable to locate your password, please click "Log in | register" in the top right-hand corner of the website and then click "Forgotten password" on the next page. You will receive an email with a link to reset your password.
3. What should I do if the page is not responding when I try to login?
If you are currently using Internet Explorer, please try to log in from Microsoft Edge or Google Chrome. If you continue to have problems logging in or are already using one of the suggested browsers, please email the team.
4. Will I still be able to view the webinar after the event if I am unable to attend on the day?
Sessions will be available to view after the event.
5. Will I be able to ask questions and communicate with the speakers?
The live sessions are designed to be interactive and engaging and will allow for plenty of opportunities to interact with the speakers, take part in polling activities and submit your questions during the sessions.
6. How do I access the virtual event?
On the day of the event, log in and select the ‘Watch live’ tab. The stream will start 30 minutes before the first session.
7. How do I test my connection?
We recommend that you use wired headphones for the best viewing experience and have a stable connection. For further details, please read the technical support guide.
8. What if I want to share this event with a colleague?
If you would like to nominate a colleague to attend, please ask them to start registration here.
9. Where can I see the event agenda?
The full agenda can be viewed on the agenda page. You can build a personal event schedule for each day by clicking on the star icon next to each session.
