Feel free to get in touch if your answer isn't here
1. What if I have forgotten my password, cannot find it, or would like to update it?
If you are unable to locate your password, please click "Log in | register" in the top right-hand corner of the website and then click "Forgotten password" on the next page. You will receive an email with a link to reset your password.
2. What should I do if the page is not responding when I try to login?
If you are currently using Internet Explorer, please try to log in from Microsoft Edge or Google Chrome. If you continue to have problems logging in or are already using one of the suggested browsers, please email the team.
3. How do I get involved in the Meet your peers networking page?
Make sure to opt in by ticking the relevant box during registration to appear on the Meet your peers page. You will also have the opportunity to add a mini bio and photo during registration.
Click here to access the Meet your peers page. Once on the page you can use the chat bubble on people’s profile images to initiate instant chats if they’re online, or to land an email in their inbox if they’re not. If you’re looking for someone from a specific company, or with a particular job title, you can use the search bar to bring up attendees that match your criteria.
4. What can I use the chat function for?
You can chat to likeminded individuals, the organisation team, speakers and sponsors or exhibitors, as well as collaborating on documents, using a whiteboard, sending documents. You can also use this to have voice calls with groups or individuals.
5. Who can attend the event?
Healthwatch Week is a free online event for all Healthwatch staff, volunteers and board members.
The agenda will cover a range of topics and themes relevant to all colleagues. There is no restriction on Healthwatch Teams who would like to join the keynote sessions, we welcome all colleagues in all roles to join and hear the discussions.
With the smaller role specific sessions being delivered over the four days of Healthwatch Week, so that we can make sure everyone has the opportunity to attend, we ask that only one representative from each Healthwatch joins the breakout sessions, unless otherwise stated on the booking form.
If you have any queries in regard to attendance, please email: [email protected]
Registration for each session closes the working day before the session delivery, unless it is fully booked.
For example, sessions on Tuesday 9th November would close at the end of the day on Monday 8th November, with dial in details for each session being sent out in advance of the session.
6. Why should you attend?
There are plenty of benefits to joining us for Healthwatch Week, including:
- Online opportunities to network, share best practice and discuss with other Healthwatch leaders and colleagues from across the country
- Developing key skills and discussing how to deal with the challenges facing the network in the year ahead.
- Helping to build strength and confidence in your ability to better support people in your area.
- Demonstrating the impact and importance of your work in the health and social care world.
7. Technology: how to I access Healthwatch Week?
Healthwatch Week will be delivered via Microsoft Teams platform, apart from the Panel sessions (10.15-11.15 each day), which will be delivered via Zoom.
Teams:
The easiest way is to download the Teams App to desktop or mobile, which can be done on the following link click here
- Google Play Microsoft Teams link click here
- Apple Store for iPad or iPhone link click here
Zoom:
The easiest way to join mainstage sessions (10.15-11.15 daily) is via Zoom. To download the App please read details on the following link
here.
We strongly recommend downloading the MS Teams and Zoom apps onto your preferred device and testing its functionality in advance of the sessions you have booked onto. If you have any queries, please contact the Healthwatch Week team on [email protected]
8. How do I log in to the sessions?
All dial in details for each session you have registered for will be sent to you 24hrs in advance of the sessions you have booked onto via the registration platform. Please make sure that you have registered for the correct session, as the links we send will match your specific agenda bookings.
All links will also be available on your personalised agenda, to access this please log in and go to the agenda tab.
9. Where can I go to find out more information about registering for a place and to discuss any specific requirements prior to registering?
To book your place at Healthwatch Week please register.
For all other Healthwatch Week enquiries, please feel free to contact the events team by emailing your query directly through to us at: [email protected]
10. Who is speaking and what sort of sessions will be on offer?
Healthwatch Week will cover a range of topics, which look closely at key health and social care issues, our role helping to improve care for people, as well as the challenges we might face in the year ahead.
We’ll hear from keynote speakers from the breadth of the health and social care landscape, with a full programme of breakout sessions led by colleagues from Healthwatch England, working with partner organisations from the sector and local Healthwatch sharing regional learning and experiences.
