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Frequently Asked Questions

Feel free to get in touch if your answer isn't here

1. What if I have forgotten my password, cannot find it, or would like to update it?

You will find your password in your invitation email. If you are unable to locate your password, please click "Log in | register" in the top right-hand corner of the website and then click "Forgotten password" on the next page. You will receive an email with a link to reset your password.

2. What should I do if the page is not responding when I try to login?

If you are currently using Internet Explorer, please try to log in from Microsoft Edge or Google Chrome. If you continue to have problems logging in or are already using one of the suggested browsers, please email the team.

3. Will I still be able to view the sessions after the event if I am unable to attend on the day?

The sessions will be available to view for one month after the event.

4. Will I be able to ask questions and communicate with the speakers?

The live sessions are designed to be interactive and engaging and will allow for plenty of opportunities to interact with the speakers, take part in polling activities and submit your questions during the sessions.

5. Where will the in-person event take place?

The location of the event is Kimpton Clocktower Hotel in Manchester.

6. I'm attending online, how do I access the virtual event?

On the day of the event, log in and select the ‘Watch live’ tab. The stream will start 30 minutes before the first session.

7. How do I test my connection?

We recommend that you use wired headphones for the best viewing experience and have a stable connection. For further details, please read the technical support guide.

8. How do I get involved in the Meet your peers networking page?

Make sure to opt in by ticking the relevant box during registration to appear on the Meet your peers page. You will also have the opportunity to add a mini bio and photo during registration. Once on the page you can use the chat bubble on people’s profile images to initiate instant chats if they’re online, or to land an email in their inbox if they’re not. If you’re looking for someone from a specific company, or with a particular job title, you can use the search bar to bring up attendees that match your criteria.

9. How do I enable and view notifications? 

Push notifications will be sent to you throughout the virtual event. We advise you to use Google Chrome, Microsoft Edge or Firefox. Click here to find instructions on how to enable notifications on Google Chrome, Microsoft Edge or Firefox. A red number will appear on the bell on the right hand side of the naviagation bar when you have received a message.

See what else we have to offer

FAQs

Do you have a question? Find out more here.

Registration

Register now to join us on the 28th March.

Agenda

Take a look at what's in store!