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Frequently Asked Questions

Feel free to get in touch if your answer isn't here

1. What if I have forgotten my password, cannot find it, or would like to update it?

You will find your password in your invitation email. If you are unable to locate your password, please click the 'Log in' button in the top right-hand corner of the website and then click "Forgotten password" on the next page. You will receive an email with a link to reset your password.

2. What should I do if the page is not responding when I try to login?

If you are currently using Internet Explorer, please try to log in from Microsoft Edge or Google Chrome. If you continue to have problems logging in or are already using one of the suggested browsers, please email the team.

3. Will I be able to ask questions and communicate with the speakers?

The live sessions are designed to be interactive and engaging and will allow for plenty of opportunities to interact with the speakers, take part in polling activities and submit your questions during the sessions.

4. How do I access the virtual event?

On the day of the event, log in and select the ‘Watch live’ tab. The stream will start 30 minutes before the first session.

5. How do I test my connection?

We recommend that you use wired headphones for the best viewing experience and have a stable connection. For further details, please read the technical support guide.

6. What if I want to share this event with a colleague?

If you would like to nominate a colleague to attend, please ask them to start registration here.

7. How do I enable and view notifications? 

Push notifications will be sent to you throughout the virtual event. We advise you to use Google Chrome, Microsoft Edge or Firefox. Please use the instructions below to ensure yours are enabled. You will also be able to view this using the bell on the right-hand side of the navigation bar. A red number will appear on the bell when you have received a message. 
Click here to find instructions on how to enable notifications on Google Chrome, Microsoft Edge or Firefox.

See what else we have to offer

Meet our speakers

Find out more about our speakers here

Sign up

Register now for the Annual Conference here.

Programme

See the full programme of events here.