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Frequently Asked Questions

Feel free to get in touch if your answer isn't here

1. What if I have forgotten my password, cannot find it, or would like to update it?

If you are unable to locate your password, please click "Log in | register" in the top right-hand corner of the website and then click "Forgotten password" on the next page. You will receive an email with a link to reset your password.

2. What should I do if the page is not responding when I try to login?

If you are currently using Internet Explorer, please try to log in from Microsoft Edge or Google Chrome. If you continue to have problems logging in or are already using one of the suggested browsers, please email the team.

3. Will I still be able to view the webinar after the event if I am unable to attend on the day?

The full webinar will be available to view after the final event.

4. Will I be able to ask questions and communicate with the speakers?

The live sessions are designed to be interactive and engaging and will allow for plenty of opportunities to interact with the speakers, take part in polling activities and submit your questions during the sessions.

5. How do I access the virtual event?

On the day of the event, login and select the ‘Watch live’ tab. The stream will start 30 minutes before the first session.

6. How do I test my connection?

We recommend that you use wired headphones for the best viewing experience and have a stable connection. For further details, please read the technical support guide.

7. Where can I see the event agenda?

The full agenda can be viewed on the agenda page.

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FAQS

Have a question? Check out our FAQS here.

Agenda

Want to see what we have planned for the day? Check out the agenda here.

Get in touch

Want to speak to the team? Get in touch with us here.