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Chris McCann, Director of Communications, Insight and Campaigns for Healthwatch England will be opening each day of Healthwatch Week with an overview of the day ahead. What will you gain from attending? In this session, delegates will find out what you can expect from sessions today. Who is this session for? All attendees Speaker: Chris McCann, Director of Communications, Insight and Campaigns, Healthwatch England
Sir Robert Francis QC, Imelda Redmond CBE, Amanda Pritchard Join Sir Robert Francis QC, Chair of Healthwatch England and Imelda Redmond CBE, National Director of Healthwatch England, followed by a message from the Chief Executive of NHS England, Amanda Pritchard, for the opening of Healthwatch Week. This session will reflect on the past year, including the accomplishments and challenges we have faced as a network and an opportunity to hear about our future direction. Who is this session for? All attendees Speakers: Sir Robert Francis QC, Chair of Healthwatch England & Imelda Redmond CBE, National Director of Healthwatch England Welcome Message: Amanda Pritchard, Chief Executive of NHS England
Imelda Redmond CBE, Ben Page, Fatima Khan-Shah The pandemic has had a profound impact on health and social care. Many of the changes brought in happened overnight and in some areas the way care is delivered has shifted permanently. Yet the need for speed often left little room for involving people in the design of these new ways of doing things. The reality of waiting lists and overall pressures on services has also affected what people can expect from services for the foreseeable future. What will you gain from attending? Join this session to hear how this has affected the relationship between users and those running services, and why it continues to be so vital for Healthwatch and others to champion the views of people. Who is this session for? All attendees Chaired by: Imelda Redmond CBE, National Director of Healthwatch England Speaker: Ben Page, Chief Executive, Ipsos More Panellists: Fatima Khan-Shah, Programme Director, Unpaid Carers and Personalised Care, West Yorkshire and Harrogate Health and Care Partnership, and Jeremy Harris, Bethany’s father and patient advocate
To be an organisation that advocates for the public, patients and service users we need to act on the values that we have collectively agreed on. This is key to ensuring that patient voices are heard. In this session we take an in depth look into what the Healthwatch values mean to each of us. We’ll also reflect and discuss how everyone across the network can embed our core values in our work. These are listening, including, analysing, acting and partnering. What will you gain from attending? Delegates will have a better understanding of how we can all make a difference, by incorporating our values into our respective roles, to help make sure that we’re working collectively together to keep patients at the heart of their care Who is this session for? All attendees Introduced by: Ben Knox, Head of Communications, Healthwatch England Speakers: Ollie Leggett, Managing Director and David Crichton, Creative Director of IE brand agency
You will gain an understanding of how you should be collect demographic data and how easy it is to do. What will you gain from attending? You will hear from local Healthwatch colleagues and how they collect demographic data. You will have an opportunity to ask questions and share your insight. Who is this session for? Engagement officers, research or intelligence officers, lead officers or board members. Speakers: Sue Edwards, Research and Insight Manager, Healthwatch England with colleagues from Healthwatch Tower Hamlets and Healthwatch Northumberland
Often, we are told our insight has been valuable to health and care services or we feel we’ve made a different to a particular group of people, but it can be hard to describe the impact we’ve actually had. Identifying and communicating outcomes from clearly defined projects or following report recommendations is one thing. But in these situations, it can be far harder. What will you gain from attending? This workshop will provide an opportunity to discuss how we might better convey what we achieve when we provide deeper insight from service users ; make slow-burning contributions to areas of work over longer periods of time; and when we influence stakeholders’ organisational cultures to better embed service user voice. You’ll need to bring your experience and thoughts to this workshop discussion and be ready to contribute as we don’t have all the answers! But together we can move closer to being able to really communicate to our funders and the public what Healthwatch achieves. Who is this session for? Lead officers and senior staff. Speakers: Jon Turner, Impact Programme and Regional Network (North West) Manager, Healthwatch England with Lucy Davies, Chief Officer, Healthwatch Sheffield and Kate Scribbins, Chief Executive, Healthwatch Surrey
When we work together on an issue, we are a powerful force for change. In this session we will update you on the progress of our accessible information campaign. You will also have the opportunity to share your feedback on our campaign messaging and ask any questions you have about our plans. What will you gain from attending? You will have the chance to help co-create our accessible information campaign messaging and learn more about the excellent work Healthwatch Redbridge have done locally. Who is this session for? All staff, but particularly communications and engagement leads, as well as anyone with an interest in equality and disability rights. Speakers: Anna Galandzij, Media Manager, Healthwatch England. Chris Gorman, Campaigns and Regional Manager, Healthwatch England. Flora Deshmukh, Campaigns Officer, Healthwatch England, Cathy Turland, Chief Executive, Healthwatch Redbridge
Following a successful pilot phase, we are now rolling out the Quality Framework to all local Healthwatch. To help you, we are creating a bank of local Healthwatch case studies who have completed their self-assessment. They will describe why they signed up, the approach they took, what they got out of the process, outcomes for their Healthwatch and their tips for success. In this session hear from three local Healthwatch who have undertaken their assessment, the different approaches they took and the successes they’ve had as a result. What will you gain from attending? You will gain a good understanding of the Quality Framework self-assessment and the different approaches you can take. Who is this session for? All attendees Speakers: Delana Lawson, Quality Assurance and Regional (North East) Manager, Healthwatch England with colleagues from Healthwatch Haringey, Healthwatch Northumberland, Healthwatch Cambridgeshire and Peterborough, and Healthwatch Worcestershire
Imelda Redmond CBE Who is this session for? All attendees Speakers: Imelda Redmond CBE, National Director of Healthwatch England
Across Healthwatch Week we’re asking big questions about the future of health and care. Want to discuss them in more detail? Join us at our drop-in clinic for Healthwatch board members. Who is this session for? Local Healthwatch board members Speakers: Sir Robert Francis QC, Chair of Healthwatch England and Imelda Redmond CBE, National Director of Healthwatch England with Gavin Macgregor, Head of Network Development Healthwatch England
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