Frequently Asked Questions

If your question isn't answered here, please contact us.

1. How do I access the virtual event?

On the day of the event, login here and select the ‘Watch live’ tab. The stream will start 30 minutes before the first session.

2. What if I have forgotten my password, cannot find it, or would like to update it?

You will find your password in your invitation email. If you are unable to locate your password, please click "Log in or register now" in the top right-hand corner of the website and then click "Forgotten password" on the next page. You will receive an email with a link to reset your password.

3. Will I be able to ask questions and communicate with the speakers?

The live sessions are designed to be interactive and engaging and will allow for plenty of opportunities to interact with the speakers, take part in polling activities and submit your questions during the sessions.

4. Will I still be able to view the virtual event afterwards if I am unable to attend on the day?

If you are a paid attendee and are unable to attend on the day all sessions will be available to watch on demand post event.

5. How do I test my connection?

We recommend that you use wired headphones for the best viewing experience and have a stable connection. For details on technical support, please read our guide by clicking here.

6. Does FRO attendance qualify for Continuing Professional Development (CPD) hours?

Yes, attendance at the FRO qualifies for CPD hours.

7. Can I take my colleague’s place?

Yes, please contact the team to update registration details.

8. Can I register a group?

Yes, you can and there is a discount for group bookings. Please see the ‘Fees’ page for further details.

9. Can I pay after the conference?

No, payment must be made prior to the conference in order to secure your registration.

10. What are my payment options?

You can pay by two methods – payment by credit card, which is subject to a £45 discount, or by invoice. Refer to the ‘Fees’ page for full details.

11. Can I cancel my booking?

Yes, you can cancel your booking before the event. Please note no refunds can be made for cancellations made on or after Wednesday 28 October. However, in the event you cannot attend, you are welcome to send a substitute at no extra charge. Please inform the team of the substitute’s details, via the ‘Contact us’ page.

12. Can I change my breakout selections once I have registered?

Yes, you can make changes to your booking until we close the site on Wednesday 28 October.

13. What if I want to share this event with a colleague?

The registration fee is for a single registration only. However, group bookings can be made, which qualifies for a 20% discount. Please see the ‘Fees’ page for more details.

14. What is included in the registration fee?

You will have access to content pre and post event as well as watching a live broadcast over the 2 days. You will be able to engage with speakers, ask questions directly and take part in polls over the 2 days. You will be able to view all breakouts on demand after the event.

15. Is there a reduced fee to attend for one day?

No, there is a single registration fee for FRO 2020.

16. What do you do with my data?

View the full EY Privacy Policy. EY will never sell your data to any 3rd parties.

View the full Live Group Privacy Policy.

Discover more about FRO 2020


View our thought-provoking agenda addressing today's challenges.

Register now

Register to attend and select your sessions to tailor your conference.

Our speakers

Explore our exciting line up of speakers.