We recommend Google Chrome for the best viewing experience, although our streams should load in all major browsers. Clearing your cache and refreshing the page should help in most instances. To clear your cache, follow the guide here. Please ensure that your web browser isn't blocking javascript. You can try to enable javascript on your device by following the guide here.
In order to serve webinar content to a range of home connection types, we broadcast our streams at multiple quality levels. If your internet speed supports it, you'll connect automatically to the full HD stream, otherwise you'll connect to a poorer quality stream suitable for your connection. You can manually change the quality using the 'HD' buttom in the bottom right of the player. If the webcast is jittering for you, you may need to manually select a lower quality using the 'HD' button. You can improve the quality of the stream by closing other tabs, browsers or applications that may be using your internet connection.
Please ensure that your system volume is turned up and that your headphones or speakers are connected to your computer. If you're hearing audio from the computer and not the stream, please ensure that the stream isn't muted by clicking the speaker icon in the bottom right of the player or opening your system volume mixer and unmuting your browser.
If you would prefer to email, please email [email protected]